Policies

Pricing Policy

  • We believe our prices to be fair and reasonable, and we do not bargain. All prices are subject to change without notice. 

Return Policy

  • Refunds may be processed with a 10% restocking fee if the item has not left the facility. This is at the discretion of the Habitat eStore Supervisor.
  • Items purchased through the Habitat eStore can be returned in-store for exchange or store credit within 5 days of the pick-up date with the original receipt. Store credit is processed through a gift card, useable at any one of our three in-store locations. Gift cards are not accepted through the Habitat eStore.
  • Unless otherwise marked, appliances come with a 30-day warranty: any appliance that is found to be faulty within the 30-day warranty period must be returned to one of the following locations:
    • Calgary orders: Habitat ReStore Sunridge Way 
    • Medicine Hat orders: Habitat ReStore Medicine Hat
  • If the appliance cannot be repaired and the fault is within the warranty, it can be exchanged for an item of equal or greater value or in-store credit.

Pick-up Policy

  • Items will be ready for pick-up within 7 days of purchase. For items larger than 4ft x 4ft x 4ft with a pick-up in Medicine Hat, please allow 2-4 weeks for pick-up due to logistics of shipping from Calgary. 
  • We will hold your purchased merchandise for a maximum of 48 hours after the 'Ready for Pick-up' email has been sent. Proof of purchase is required prior to the release of the item(s).
  • Items not picked up within 48 hours will be considered donated to the Habitat ReStore, and may be resold or used by the Habitat ReStore for any purpose. No refund will be provided.

Loading Guidelines

  • Our staff are not able to assist with loading items into vehicles. Customers need to come prepared to load their own purchases. 
  • Please bring any items required to tie down or secure your purchase. All loading, securing, and transportation of merchandise is at the customer’s own risk.

Item Descriptions 

  • The digital images and product dimensions on our website are as accurate as possible. Due to differences in computer monitors, some colours may vary slightly. Lengths and widths may vary from the published dimensions. We do our best to provide you with an exact measurement, but please be advised that some variation exists.
  • Some product details have been supplied by the manufacturer, and are hosted by a third party.
  • Listings that describe the condition as 'open box' are not manufacturer sealed and we are not always able to confirm the parts list or condition of each piece.
  • All items are purchased 'as is' and the above return policy applies.