Returns & Exchanges

To start a return, email estore@habitatsouthernab.ca

Items can be returned within 5 days of pickup with the original receipt.

• Returns are eligible for exchange or eStore gift card only (no cash refunds).
• Items must be in original condition.
• eStore gift cards are redeemable online only and not accepted at in-person ReStores.
  

Refunds
Refunds may be issued within 5 days of purchase if the item has not left the facility, subject to a 10% restocking fee at the discretion of the Habitat eStore.

Appliance Warranty
Unless otherwise marked, appliances include a 90-day warranty. Faulty appliances must be returned to:

• Calgary orders: Habitat ReStore Sunridge Way
  
• Medicine Hat orders: Habitat ReStore Medicine Hat
  

If the issue cannot be repaired and is within the warranty period, the appliance may be exchanged for an item of equal or greater value, or for store credit.

Final Sale Items
All mattresses and appliances are final sale unless otherwise specified.

Items will be ready for pick-up within 7 days of purchase. For items larger than 4ft x 4ft x 4ft with a pick-up in Medicine Hat, please allow 2-4 weeks for pick-up due to logistics of shipping from Calgary. 

We will hold your purchased merchandise for a maximum of 48 hours after the 'Ready for Pick-up' email has been sent. Proof of purchase is required prior to the release of the item(s).

Items not picked up within 48 hours will be considered donated to the Habitat ReStore, and may be resold or used by the Habitat ReStore for any purpose. No refund will be provided.

Our staff are not able to assist with loading items into vehicles. Customers need to come prepared to load their own purchases. 

Please bring any items required to tie down or secure your purchase. All loading, securing, and transportation of merchandise is at the customer’s own risk.

We believe our prices to be fair and reasonable, we do not bargain. All prices are subject to change without notice and price adjustments will not be offered.

The digital images and product dimensions on our website are as accurate as possible. Due to differences in computer monitors, some colours may vary slightly. Lengths and widths may vary from the published dimensions. We do our best to provide you with an exact measurement, but please be advised that some variation exists.

Some product details have been supplied by the manufacturer, and are hosted by a third party.

Listings that describe the condition as 'open box' are not manufacturer sealed and we are not always able to confirm the parts list or condition of each piece.

All items are purchased 'as is' and the above return policy applies.